Check In

• Warehouse personnel inspect for shipping damage as well as the 'shake test' to make sure nothing inside is loose.
• Technicians evaluate the equipment for functionality and determine any deterioration in performance.
• Typically all test equipment is recalibrated at time of rental return.

Check Out

• Our quality team reviews prior to packaging that all accessories are present and the calibration is valid for at least six months.
• Some products include pictured accessory kits to help engineers verify everything was received and serve as a reminder when returning equipment.
• Sophisticared rentals requiring multiple pieces of equipment to work in hramony will be reviewed and verified by a technician with expertise in the particular application.

Billing

• It typically takes 2-3 business days before equipment is fully evaluated and released from the laboratory.
• The system automatically turns off the rental, adjusts the final bill accordingly and sends it.
• In the event of damage suspected by misuse The EMC Shop will bring it to attention and handle on a case by case basis.